Ordered 2024, scratch at delivery. Wait for 2025?

kr1stee said:

Ordered a 2024 in February. Arrived on May 22nd per the tracking, never received a call. I called yesterday, June 3rd, to check on when I could expect to pick it up because I need to sell my current vehicle. I was told they found a scratch and it was at a body shop to get repainted. Didn’t offer me any other options other than canceling the order. They said the scratch is deep and about 2 inches long on the right rear panel above the tire. I know it happens sometimes but it still bothers me.

Next day and I still don’t have a time frame on when it will be ready or what kind of warranty will come with the work done. They can’t even give me the exact date they brought it over there.

I’m starting to feel like I don’t want the car anymore because it doesn’t feel like a brand new car now and for $70,000+ I expect no work needed to be done before I even get to drive it.

We have limited dealerships in Alaska and if I order another one or a different vehicle I’m looking at 4-6 months. Starting to think I should just wait for the 2025 models to come out or order a Yukon.

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GixxerJasen said:

Except who pays for a truck in it's entirety when placing the order? No one. OP put down a refundable deposit. So they hadn't actually paid for the truck yet and are entitled to a full refund of the $500 and all they have to do is ask for it. A laywer will cost you way more than $500 and would be money wasted in this situation. It's all inconvenience at this point.

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BigOleFordFan said:

FRAUD is fraud no matter the amount of the payment, if you pay (deposit) for a NEW item, you must get a NEW item in return for said payment, plain & simple....

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