2024 expedition vibration

[RazrM5]

Any updates on yours?

Spoke with the Ford customer service specialist who was attentive and seemed interested to find a resolution. She suggested that I find an independent dealership to do an analysis because dealerships are “privately owned.”

She stated that I should be eligible for reimbursement for the tires under the bumper-to-bumper warranty if they find something wrong with the tires, which they won’t. She also stated that they need a diagnosis code for the vibration in order to take additional action. She had hoped that the Service department would be able to identify the issue with a full A-to-Z inspection of the vehicle. She said to make an appointment — not quick lane — and advise the service department to do a full inspection, including drivetrain. She said without getting diagnosis codes to move the case forward both from my dealership and an independent dealership, the next step would be looking into Lemon Law buyback!

This vibration is still occurring after 73 MPH. It is more noticeable as speed increases. It is definitely not something that is normal in a vehicle at this price range with this type of technology and design. It has to be a mechanical component, such as the drivetrain, pinion angles, brake calipers, or independent rear suspension that has everybody concerned.

I’m dropping the car off on Monday morning and they will do their inspection.

If you asked me if I had to live with this vehicle and be happy… I would tell you probably not. The vibration at high speed above 73 mph per hour is noticeable. However, I feel that a certain percentage of people above 50% would probably not notice or have it be an issue for them.

The vibration has been identified by numerous mechanics and even the shop foreman at my Ford dealership. It is clearly there. It has me turned off from the Ford brand at the moment, but let’s see how they handle this.

I kept mentioning the word ‘safety’ issue to the customer service specialist.

 

[ROBERT BONNER]

Wow. I have to say after reading this entire thread this morning. This MY specific ('24) Expedition/Navigator highly specific speed vibration (73-85 mph) issue is likely a build problem, and knowing how the truck is put together, most likely a pinion/transfer case alignment issue. I come to that conclusion with ~60% certainty. Of those '24 owners experiencing this vibration, how many are SWB and how many are LWB (MAX's)? If it is confined to one WB or the other, I would change my armchair diagnosis to the driveshaft (which is unique).

As for the whole Ford doesn't care if it's over 73 mph BS, remind them that many states (Michigan among them) have speed limits in excess of 70 mph. Furthermore, though I don't see a lot of Expy interceptors, there are thousands of Explorer rear/AWD interceptors out there and I pity the fool service rep that tells a local Sheriff or State Police Captain, that Ford doesn't worry about vibration over 70 mph, LOL! Additionally, many of KTP's Expeditions and Navigators are sold in the GCC (Arabian Peninsula area countries) where these vehicles are driven flat out all of the time. As others have attested, I can confirm that my '20 MAX has managed to see 3 digits more times than I can count with no identifiable resonance (while wearing Defenders) and actually seems to smooth out, presumably because the air we breath is supporting several hundred pounds of vehicle weight that typically rides on the tires at lower speeds. If people on this forum are noticing this, trust me, the plant is getting complaints from Police and GCC customers. Heaven forbid, some misguided soul came up with a procedure or fix for those specific customers and ignored the rest of you.

If in fact it is a drivetrain alignment issue, the universal joint bearings are at risk, especially when you're generating enough resonance to shake the seat. There is your safety issue. Nothing worse than driving at a legal speed (80 mph in SD, for instance) and having a universal joint let go. In fact, if alignment is an issue and you've experienced the vibration, when they fix the issue, have them closely inspect the U-joints.

30 years ago, we used laser alignment tools to check T-Bird and Mark VIII drivetrain alignment (diagnostically), I'm sure that somewhere in Dearborn they have that (or better) capability today to check full size and midsize SUV's drive line alignment. It can be done with steel rules and protractors as well by people who know what they're doing (It's been at least 35 years since I've done it personally).

Finally, the other 40%...There could be an common imbalance in the rotating components such as the transfer case output shaft, driveshaft, or Pinion. If this turns out to be the case, the solution should be to dynamically balance the drive train by adding weight to the driveshaft on a vehicle already built, this is easier than it sounds....but cannot correct an alignment issue.

 

[kyjd75]

The above post by Robert Bonner addresses a question that I have had concerning this "vibration" problem in the 2024 Expeditions, namely is it limited to ONLY 2024 model year Expeditions, or do other MY Expy's suffer the same problem? And, do 2024 Navigators likewise suffer from this vibration malady as well? Or is it just the Expeditions that seem to be vibration prone?

This is important to me as I currently own a 2014 Durango R/T and although it has been a wonderful, trouble free vehicle, I am starting to think about replacing it. With the mess that Stellantis is in I'm not thinking about anything that Stellantis sells. Growing up in a Ford family, and having owned Fords in the past, the Expedition is one of the models I have been considering. But this vibration problem concerns me. Anyone who does any distance driving knows that the average mph on any interstate is 80+ these days. I need something that can comfortably and smoothly cruise at 80-85 mph all day long (i.e. my Durango is superb at this).

At what these vehicles sell for these days, there is a lot of competition in that price range (BMW X5, X7, Audi Q7, Q8, Chevy Tahoe, Mercedes, etc.). I live in central Kentucky not too far from where these are made and would like to support Ford if possible. But I'm definitely not buying a vehicle with a known vibration problem that Ford can't (or won't) fix. What do those of you who are long time Expedition owners think?

 

[dlcorbett]

Most all truck based suvs have a "shimmy" to them. You won't have that in any car based suv. Idk if it's because ppl are buying the my24s more regularly, but from my time here, from my22 to now, the vibration has been an issue, but it's mostly on the limiteds with spp, not too many ppl talk about the issue with plattys, king ranch, or expys without the 22in wheels. From personal experience, my 18 expy and 20 nav have always had a shimmy, some days worse than others. The nav is more vibration free at speed than the expy was, I have had the wheels on it road force balanced, but it only works for about 1k miles before it starts vibrating again.

 

[ROBERT BONNER]

The above post by Robert Bonner addresses a question that I have had concerning this "vibration" problem in the 2024 Expeditions, namely is it limited to ONLY 2024 model year Expeditions, or do other MY Expy's suffer the same problem? And, do 2024 Navigators likewise suffer from this vibration malady as well? Or is it just the Expeditions that seem to be vibration prone?

This is important to me as I currently own a 2014 Durango R/T and although it has been a wonderful, trouble free vehicle, I am starting to think about replacing it. With the mess that Stellantis is in I'm not thinking about anything that Stellantis sells. Growing up in a Ford family, and having owned Fords in the past, the Expedition is one of the models I have been considering. But this vibration problem concerns me. Anyone who does any distance driving knows that the average mph on any interstate is 80+ these days. I need something that can comfortably and smoothly cruise at 80-85 mph all day long (i.e. my Durango is superb at this).

At what these vehicles sell for these days, there is a lot of competition in that price range (BMW X5, X7, Audi Q7, Q8, Chevy Tahoe, Mercedes, etc.). I live in central Kentucky not too far from where these are made and would like to support Ford if possible. But I'm definitely not buying a vehicle with a known vibration problem that Ford can't (or won't) fix. What do those of you who are long time Expedition owners think?

My '20 has 49K on it. It is my bird hunting wagon...think of a bass boat only on the road. It's either going 80 mph for a thousand miles at a time; or, just off idle in 4wd on a dead end 2 track in the upper mid-west that no one else has driven on this decade. NO vibration issues, ever, very comfortable highway vehicle to drive or ride in. The 10 speed is another story...I get periodic hard shifts and could have Ford tear it down under warranty, just trying to decide whether to do that or not. You will find many head to head comparisons by customers to most of the competitive models above.

As to the 2024 vibration, grab one off of the lot and take it for a spin, see for yourself, take a dealer with you and see what he/she says, if it starts to rattle their teeth.

 

[KE2016EXP]

I have a new 2024 limited with the 24" General tires. It is at the shop for the 3rd time. They have replace the tires with the same brand and can not get the vibration out.
The question about test driving. The vehicle had to be driven to the dealership which took days and I had already traded my vehicle in. The first time I drove it was very noticeable, but I had already signed and they took my trade in.
The dealership said the drive test shows all 4 tires are now bad (8/26/2004). The dealer states they see this often with these General tires on 24 inch wheels. I called Ford and opened a case. They said that it is on the dealership and the dealership says they must follow Ford rules and use the same tires. The dealer is trying to get approval to purchase different tires.
Oh and Ford told me that I can also contact Ford Consumer Affairs with my complaint. And you can only send them a letter, no phone number. Allow for 10 to 15 days for a response. As far as my case I opened with Ford, I was told they have not plans to follow up with me. Just logged my information.

Anybody up for a class action lawsuit?

This is absolutely crazy......

 

[RazrM5]

It is ironic that I was about to post this right now. I dropped off my 2024 stealth with this slightly improved but remaining vibration issue at 73+ MPH. I opened up a case a few days ago with Ford customer service and my service representative, took the car in for an A-to-Z service with focus on finding and eliminating vibration at highway speed.

The dealership was kind enough to give me a loaner. 2024 Expedition Limited. Not stealth. White with chrome wheels.

I was hoping to get on the highway and have it drive just fine. But the wobble in this vehicle not only starts at non-highway speeds but after 70 mph, it’s a serious wobble! 2400 miles on it.

Does Ford know that these vehicles are coming off the assembly line messed up?

My service advisor is calling the field engineer from Ford to come out and take a look at the vehicle.

But if this cannot be solved, I don’t see why customers are experiencing this issue file action against Ford so they can at least find and remedy the issue.

If the dealership tells me to kick rocks, I will be making a video and I will send it viral.

 

[RazrM5]

PS - this 2024 Expedition Limited Loaner has — you guessed it 285/45/22 GENERAL GRABBERS. But I still don’t think this is the actual problem.

 

[Skud]

I would be curious to see if this is limited to specific configurations.
Max vs Reg
SPP/Limited/XLT/etc.
22 vs non
4wd vs 2wd

My 2022 SPP Max has been at the dealer since last week for a list of issues, one of which is the vibration. No update yet. My loaner Escape drives perfectly smooth, but it's tight putting three kids in the back.

 

[ib_jigged]

I would be curious to see if this is limited to specific configurations.
Max vs Reg
SPP/Limited/XLT/etc.
22 vs non
4wd vs 2wd

My 2022 SPP Max has been at the dealer since last week for a list of issues, one of which is the vibration. No update yet. My loaner Escape drives perfectly smooth, but it's tight putting three kids in the back.

This is from my post on this thread from last Tuesday. Current vehicle is a 2024 Limited Stealth reg. wheel base. Two other Expeditions one with same size rim and tire and the other with 20" and different tires, but both in the Max version. Felt same thing in both!

"Yesterday afternoon, I went to the dealer and drove a Limited Max with the same 22" General Grabbers, and I felt the same thing on that. Then I tried an XLT Max with the 20" Hankook Dynapro's and again, felt the same little shimmy in the steering wheel."