RazrM5
Member
Spoke with the Ford customer service specialist who was attentive and seemed interested to find a resolution. She suggested that I find an independent dealership to do an analysis because dealerships are “privately owned.”Any updates on yours?
She stated that I should be eligible for reimbursement for the tires under the bumper-to-bumper warranty if they find something wrong with the tires, which they won’t. She also stated that they need a diagnosis code for the vibration in order to take additional action. She had hoped that the Service department would be able to identify the issue with a full A-to-Z inspection of the vehicle. She said to make an appointment — not quick lane — and advise the service department to do a full inspection, including drivetrain. She said without getting diagnosis codes to move the case forward both from my dealership and an independent dealership, the next step would be looking into Lemon Law buyback!
This vibration is still occurring after 73 MPH. It is more noticeable as speed increases. It is definitely not something that is normal in a vehicle at this price range with this type of technology and design. It has to be a mechanical component, such as the drivetrain, pinion angles, brake calipers, or independent rear suspension that has everybody concerned.
I’m dropping the car off on Monday morning and they will do their inspection.
If you asked me if I had to live with this vehicle and be happy… I would tell you probably not. The vibration at high speed above 73 mph per hour is noticeable. However, I feel that a certain percentage of people above 50% would probably not notice or have it be an issue for them.
The vibration has been identified by numerous mechanics and even the shop foreman at my Ford dealership. It is clearly there. It has me turned off from the Ford brand at the moment, but let’s see how they handle this.
I kept mentioning the word ‘safety’ issue to the customer service specialist.